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You may also add the newly added users to certain groups based on your implementation.


6. Request Creation Message

Success message that shows publicly after request creation can be modified,

The creation message contains two variable that are represented by {email} and {issueKey}, those two variable will be replaced when request is successfully created on public portal.

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Save: will save the template and will be used as soon customer refreshes the page

Run: will test run the template on your browser and show you how would it look before saving

Reset to default: will reset the message to default suggested message

Info

Default Request Creation Message

Request created

{email} created {issueKey}:

Just confirming that we got your request. We're on it.

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We are super fast, You will be shocked

If you have other variables in mind Send us a request if you'd like to add another variable

We are super fast, You will be shocked

If you have other variables in mind Send us a request if you'd like to add another variable

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